Common Causes of Error 25625: How do I fix error 25625 Corrupted Installation Files: If the TurboTax installation files are corrupted or incomplete, it can trigger Error. On the Sign In screen, select I forgot my user ID or Password and enter the requested information; What if I forgot my user ID or password? Use the Show button to double-check your password. Enter your BBC account email address and password when prompted. If you do not have a bbc.com/account/tv yet, you will need to create one by visiting website. Open the Signin bbc.com/account/tv application on your TV and select Sign In. On your mobile/tablet/computer, open your internet browser and go to www.bbc.com/tvcode. You'll see a screen asking you to confirm your account details.